Is there a trial session available?
Yes, we offer two trial sessions for all new children. These sessions are available on a ‘pay as you go’ basis, however must be paid for via BACS transfer in advance to enable us to ensure our numbers are compliant with safety guidelines. After acceptance of the child’s place in the class payment for the remainder of the term, plus membership to Kingston Gymnastics will need be taken.
Can I stay with my child when s/he starts?
During your child’s first 2 visits we allow parents/carers to stay in the hall for the child's reassurance. On the third session we would ask that you spectate from the window or library area, as it may distract the child during their class. If there is a reason why you need to come in please do discuss it with us.
What should my child wear for their class?
Children can wear a club leotard or their own leotard, club t-shirt (which comes as part of your membership pack), a regular t-shirt, shorts, leggings or tracksuit bottoms (not covering feet). We request that children do not wear skirts, jeans or clothing with dangling accessories, belts or loops, that may get caught in the apparatus. No shoes or socks are to be worn. Long hair is to be tied back, no jewellery or watches are to be worn and no chewing gum or food or drink is to be consumed in the hall.
Where can I leave my child’s personal property?
We cannot take any responsibility for any personal property brought to the class. Please leave children’s coats and shoes neatly in the designated area and take any rubbish home with you. In the unusual event that a loss occurs it should be reported to the Head Coach immediately. Lost property is collected at the end of the day and stored for one term only. We also do not allow buggies in the hall unless it is for medical reasons.
Is there water available?
Yes, there is a water fountain available so we advise your child to bring a refillable bottle; although we request that no food or drink is consumed in the hall. Refillable ‘Kingston Gymnastics’ bottles are available for purchase.
Where can I park?
St Luke’s School has a car park which is accessible via Acre road and Elm Road, although we accept no responsibility for any car parked here. There is access to the hall via the playground or through the front of the school (please follow the signage). If the car park is full residential parking is available in the neighbouring roads, however please remember to purchase a parking ticket at one of the metres.
Where should my child wait before the class starts?
We recommend you arrive at least 5 minutes before the scheduled start time of your child’s class. Please wait with your child outside the hall until they are called in by the lead coach. Children will also be collected from this area at the end of their class. Please encourage your child to go to the toilet before the class begins. Can we also take this opportunity to remind parents that all children must be potty trained to participate.
Can I take photos of my child participating in the class?
Sadly no cameras/phones/videos are permitted in the hall or from the viewing areas. We will endeavour to have occasional ‘photo’ sessions and parents will be advised of these in advance. However, with your consent we may take photos of your children during classes or at small club events to promote the club on our website, club social media accounts and in communications. All film and photos of children will be published in line with our safeguarding policy.
Are there any additional holiday camps or workshops my child can participate in?
Yes we aim to run at least one holiday camp and workshop per year and these are based on demand and are booked on a ‘first come first serve’ basis. Further information including costs, dates and timings regarding these will be advertised to parents via email, will be advertised on the website and all social media platforms.
What should I do if I have additional questions or a complaint?
Please speak to the head coach at the beginning or the end of the class. Please do not interrupt the class, where possible. You can also contact Kingston gymnastics via email or on the phone.
When are fees due?
All fees are requested in advance for the term. Failure to pay fees by the third week of term may result in your child’s place being offered to someone else. You may also incur a late payment fee of £5.
Do all children have to purchase a Kingston Gymnastics membership?
Yes, your membership package will include annual membership to Kingston Gymnastics. It is a one-off payment at the beginning of the each academic year, or once you have successfully completed the trial period. Our membership fee includes affiliation to British gymnastics, various discounts, opportunities and goodies from British Gymnastics, all insurances, and a club t-shirt and club drawstring bag. As our club is affiliated to British Gymnastics all children must purchase membership annually in order to participate in our classes. Sadly without it, children can not join in.
How can I find out the term dates?
These are under the ‘term dates’ section of our website, are emailed to all parents regularly and are available on our club notice board.
What happens if we want to leave Kingston Gymnastics?
We understand that circumstances change. If you are not returning, please inform us ASAP. We request a half terms paid notice if your child is going to leave, as this helps us manage our waiting lists.
What happens if a class is cancelled?
We will endeavour to run classes every single Saturday during term times (see term times dates for more information), however, in the event of rare/unforeseen circumstances (including but not limited; to severe weather conditions, flooding, problems with the building etc.), we may have to cancel a session, and we regret we will not be able to offer a refund for that class. If a lesson has to be cancelled at the last minute, Kingston Gymnastics will email parents and put the information on all social media platforms. If the cancellation is due to Kingston Gymnastics an alternative session date will be offered.
What happens if my child is unwell and misses a class?
Please send us an email to keep us informed if your child is unwell or is not able to attend. If your child has had sickness and diarrhoea in the past 48 hours please don't bring your child to their class, to help us prevent spreading infection. We regret that we will not be able to offer a refund for that class, but wish your child a speedy recovery.
What happens if my child is unable to participate longer term due to illness or injury?
These cases will be reviewed on a case by case basis and refunds for the remainder of the term will be granted if appropriate and if recommended by a medical professional. This may result in your child having to re-join the waiting list.